AIR-SUR, INC was born in 1976. Today Tom Coughlin, one of the original founders, leads a highly respected and dedicated team whose number one priority is protecting your business. Over our 40 year history, we have witnessed exponential growth and unparalleled change within the aviation insurance industry. Through hard market challenges and highly restrictive coverage, we have built an amazing track record of successfully navigating for our clients.
Why Us? The facts tell our story.
While we are widely respected today, we will NEVER rest on what we have achieved. EVERY DAY we remind ourselves that we must strive for excellence in everything we do; in our services, our human relations, our competitiveness, and our profitability. We are completely committed as your partner, provider and choice.
The quality that Air-Sur, Inc and our clients demand can only be accomplished by a group of highly-educated, trained and experienced people working closely together to care for your business as if it were their own. Your Account Management Team members are highly educated with specialized skill sets. We must continually monitor the financial strength, trade practices, and business cycles of our risk partners through continual conversations with key management, reliable trade publications, and participation in industry conferences and trade shows.
We insist on knowing our clients through on-site visits and face to face discussions, which are followed by a continued dialog with our staff via telephone, email and our web based Client Portal.
We believe in building mutually beneficial long term relationships with our clients, which includes continual, honest communication. We do not rely on automated surveys or outside firms to collect responses from our clients. We regularly ask our clients how we can improve our services and we keep asking. Our aim is to nourish long term relationships with not only our clients but our underwriters, vendors and employees.
Our established, proactive TRADEMARKED approach to customized risk and insurance management was developed over the past 40 years specifically for commercial aviation businesses. It offers the very best in consistency, stability and flexibility. Our Professional Client Care® Program is yet another thing that sets us apart and above.
Air-Sur, Inc invests its revenues into direct client services rather than focusing on acquisitions and financing trophy offices. Decisions to create or modify services to meet client needs are decided upon in hours and days not months or years. Our domestic team works together under one roof and communicates continuously to manage your program at a level of excellence not available elsewhere in the marketplace.
We respond. Instantly. All client requests are handled as a priority whether they are received by telephone, email or the Client Portal. Our personalized and immediate service is a foundation of how we do business and sets us apart from our competitors.
We believe that our organization must be totally focused on exceeding the expectation level of our customers in terms of quality, customization of our programs, rapid response time and personalized service.
Air-Sur, Inc enjoys a high client retention rate. We keep our clients because we love what we do and love doing it well. What can we do for you?
A rigorous standard of excellence is applied to everything we do. Our dedication to our clients is comprehensive and unwavering. Choose us and you won’t be disappointed.